More than 80 per cent of customer social media requests are going unanswered by retailers

More than 80 per cent of customer social media requests are going unanswered by retailers

One of the worst mistakes you can make on social media is ignoring your customers. However, the vast majority of retailers are guilty of this cardinal sin according to a new Sprout Social Study. The Sprout Social’s Q4 2015 Index has revealed that retailers failed to respond to more than 80 per cent of consumer […]

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